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PATIENT ADVOCATE/CUSTOMER SERVICE SPECIALIST - Bradenton, FL

Quick Facts
Company Name:Innovative Practice Strategies IPS
Location:Bradenton, FL
Employment Type:Full Time
Category:Customer Service
Pay:TBD - Hourly
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Description

We are currently seeking a driven, highly motivated individual to join our team of Patient Advocates in our Bradenton office. This position is responsible for utilizing a multi-line phone system to answer patient questions, route calls to appropriate department and complete other clerical tasks as assigned.

Primary responsibilities include:

  • Work with other operational departments to research and resolve claims issues.
  • Maintain accurate and complete documentation of all inquiries.
  • Answer inbound phone calls while providing excellent customer service.
  • Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.

Primary Requirements are:

  • Basic understanding of Medical Billing Process.
  • Proven ability to prioritize, problem solve and multi-task.
  • Computer skills, including Word and Excel.
  • Strong written and verbal communication skill.
  • Answer high level inbound calls and desire to seek solutions in real time.
  • Excellent time management, organization skills and comfortable communicating via phone, email and text.
  • Follows HIPAA guidelines.
  • Accustomed to working in high volume, fast paced, goal-oriented environment.

Education and Experience:

  • High School Diploma or equivalent required.
  • Minimum of 1 year prior experience with healthcare related Customer Service Team and/or Call Center preferred.

This role is for someone excited about resolving patient issues during inbound calls and interested in being a part of a great team!

We value the health of our employees! Our comprehensive benefits package includes medical, dental, and vision plans, company-paid basic life insurance, medical and dependent care flexible spending accounts, 401k plan, and competitive paid time off program.