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Medical Collections/Customer Service Specialist - Shrewsbury, NJ

Quick Facts
Company Name:J&S Stark Billing & Consulting, Inc.
Location:Shrewsbury, NJ
Employment Type:Full Time
Pay:18-20 - Hourly
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  • Preventing losses by monitoring patient account balances
  • Collecting on delinquent accounts by locating and contacting patient, establishing repayment terms and taking credit card payments as necessary
  • Making high volume of outbound phone calls on outstanding balances
  • Understanding the importance of Customer Service and Collection responsibilities
  • Closing out claims efficiently and in a timely manner
  • Minimizing losses by referring non-collectable accounts to supervisor
  • Maintaining strict confidentiality; adhering to HIPAA guidelines/regulations
  • Maintaining accuracy in data entry of patient & payment information
  • Learning and understanding collections & medical software programs and specifically noting, billing and modifying patient accounts
  • Maintaining a pleasant and professional cooperative attitude with co-workers, departments, clients & patients
  • Meeting daily goals and targets as set by Collections supervisor


  • High School Diploma or equivalent

  • A minimum of two years of medical/patient collections in the healthcare industry
  • Knowledge of Fair Debt Collection Practices Act, medical billing, ICD-10 and HIPAA compliance
  • Must be detail oriented, with strong organizational, time-management and interpersonal skills
  • Ability to set and achieve monthly goals
  • Demonstrate excellent reading, verbal and written communication skills, organizational skills, negotiation and data entry skills
  • Have strong analytical and problem solving skills and use good judgment in relation to the handling of delinquent accounts
  • Mathematical ability necessary in calculating payment plans and past due amounts
  • Must be self-motivated with strong decision making and problem solving abilities
  • Proficient computer skills including Microsoft Word, Excel & Outlook, ability to navigate the internet with ease, and use telephone equipment, including headset or handset
  • Experience with Medical Billing & Collections Software systems, Insurance websites, etc.
  • Ability to work jointly with supervisor, employees, etc.
  • Must adhere to regular and predictable attendance
  • Bilingual is a plus (English & Spanish)