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Medical Collections/Customer Service Specialist - Shrewsbury, NJ
J&S Stark Billing & Consulting, Inc.
18-20 - Hourly
View All Jobs at J&S Stark Billing & Consulting, Inc.
Preventing losses by monitoring patient account balances
Collecting on delinquent accounts by locating and contacting patient, establishing repayment terms and taking credit card payments as necessary
Making high volume of outbound phone calls on outstanding balances
Understanding the importance of Customer Service and Collection responsibilities
Closing out claims efficiently and in a timely manner
Minimizing losses by referring non-collectable accounts to supervisor
Maintaining strict confidentiality; adhering to HIPAA guidelines/regulations
Maintaining accuracy in data entry of patient & payment information
Learning and understanding collections & medical software programs and specifically noting, billing and modifying patient accounts
Maintaining a pleasant and professional cooperative attitude with co-workers, departments, clients & patients
Meeting daily goals and targets as set by Collections supervisor
High School Diploma or equivalent
A minimum of two years of medical/patient collections in the healthcare industry
Knowledge of Fair Debt Collection Practices Act, medical billing, ICD-10 and HIPAA compliance
Must be detail oriented, with strong organizational, time-management and interpersonal skills
Ability to set and achieve monthly goals
Demonstrate excellent reading, verbal and written communication skills, organizational skills, negotiation and data entry skills
Have strong analytical and problem solving skills and use good judgment in relation to the handling of delinquent accounts
Mathematical ability necessary in calculating payment plans and past due amounts
Must be self-motivated with strong decision making and problem solving abilities
Proficient computer skills including Microsoft Word, Excel & Outlook, ability to navigate the internet with ease, and use telephone equipment, including headset or handset
Experience with Medical Billing & Collections Software systems, Insurance websites, etc.
Ability to work jointly with supervisor, employees, etc.
Must adhere to regular and predictable attendance
Bilingual is a plus (English & Spanish)
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