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Call Center Department Manager - Lima, OH

Quick Facts
Company Name:HealthPro Medical Billing
Location:Lima, OH
Employment Type:Full Time
Category:Customer Service
Pay:Based on Experience and Qualifications - Salary
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HealthPro Medical Billing, Inc. of Lima, OH is seeking to hire aCall Center Department Managerto manage all aspects of the patient account services functions and team. Our Call Center Department Manager earns a starting competitive salary based on experience and qualifications. We offer a flexible work environment that encourages family-life/work balance.

Our employees also enjoy a full benefits package including health, dental, vision, paid time off, a 401k plan, incentive bonuses, and continued education. If this sounds like the opportunity that you've been looking for, apply today!

About HealthPro Medical Billing, Inc.

HealthPro Medical Billing is the trusted partner of choice for radiology and pathology practices, as well as imaging centers and other healthcare service providers throughout the United States. Now in business for over 30 years, our success is fully dependent on the service and results we provide our clients and the integrity we demonstrate along the way. Because building and maintaining client trust is essential to our business, we seek out talented medical billing professionals who share our commitment to quality.

Our excellent service, care, and compassion for our clients and team members set us apart in the industry. Here at HealthPro, we genuinely care about our clients' and team members' success. Our foundation is built on integrity, commitment, and accountability. If you're looking for a team that will value your professional skills as well as your personal integrity, you may have a future with us.

A day in the life as a Call Center Department Manager

As a Call Center Department Manager, you manage the company's patient account services functions including vision, goals, strategic planning, and infrastructure. You also develop, implement, and measure strategies and initiatives. You supervise and lead a team that responds to patient account inquiries, corresponds with insurance companies and other related parties, updates account information in the billing system, and assists with select billing functions. You assist the team in the daily functions as needed.

You monitor productivity and quality, provide training and education, audit core functions, and respond to daily inquiries that arise. You approve time records, complete employee evaluations, and conduct department meetings. You work closely with the Operations Director to ensure timely feedback, support of Operations and company initiatives, and ongoing process improvement. You establish workflows as well as relationships and quality management of the vendors that support the department.

Your excellent leadership experience, performance and relationship management, and developmental skills are essential to your success. You enjoy being a part of our call center and Leadership team!


  • Understanding of explanation of benefits, the billing process, and terminology
  • Excellent time management skills and organizational skills
  • Ability to multi-task and perform in a fast pace environment
  • Self-motivated with the ability to lead and work with a team
  • Excellent written and oral communication skills
  • Experience in Microsoft Word, Excel, and Outlook
  • Degree in business, communications, and/or healthcare-related areas of study is preferred. Three to five years of industry-related work experience required. Supervisory and/or management experience required. Equivalent combinations of work experience and education will be considered. Working knowledge of Microsoft Word, Excel, and Outlook is required.

Do you have a passion for leading and developing others? Are you patient-focused, caring, and compassionate? Do you have a desire to see others succeed? If so, you may be perfect for this position!

Work Schedule

The schedule for the department is Monday through Friday from 8:00 a.m. to 5:00 p.m. The Call Center Department Manager must be available to work during the scheduled hours; although, hours may be flexible at times.

Are you ready to join our Patient Accounts Services and Leadership Team?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!Top of Form