Back to Results

Medical Billing Call Center Supervisor - Lima, OH

Quick Facts
Company Name:HealthPro Medical Billing
Location:Lima, OH
Employment Type:Full Time
Category:Customer Service
Pay:Based on Experience and Qualifications - Hourly
Take Action



HealthPro Medical Billing, Inc. of Lima, OH is seeking to hire a Medical Billing Call Center Supervisor to manage all aspects of the Patient Account Services functions and team. Our Call Center Supervisor earns a starting competitive hourly rate based on experience and qualifications. We offer a flexible work environment that encourages family-life/work balance.

Our employees also enjoy a full benefits package including health, dental, vision, paid time off, a 401k plan, incentive bonuses, continued education, and a gym membership with the health insurance. If this sounds like the opportunity that you've been looking for, apply today!


HealthPro Medical Billing is the trusted partner of choice for radiology and pathology practices, as well as imaging centers and other healthcare service providers throughout the United States. Now in business for over 30 years, our success is fully dependent on the service and results we provide our clients and the integrity we demonstrate along the way. Because building and maintaining client trust is essential to our business, we seek out talented medical billing professionals who share our commitment to quality.

Our excellent service, care, and compassion for our clients and team members set us apart in the industry. Here at HealthPro, we genuinely care about our clients' and team members' success. Our foundation is built on integrity, commitment, and accountability. If you're looking for a team that will value your professional skills as well as your personal integrity, you may have a future with us.


As a Call Center Supervisor, you perform and manage the daily functions of the department; answer and respond to inbound calls and internet inquiries from patients regarding their account, return patient phone calls, and follow up on verbal and electronic information. You analyze patient accounts to accurately respond to questions, resolve billing errors, and update information in the billing system. You communicate with clients and hospitals to resolve patient account issues. You answer a high volume of calls while completing department tasks. You are challenged and expected to meet performance goals. In your manager role, you lead the team, monitor productivity and quality, provide training, education and auditing core functions, approve time records, complete employee evaluations, and conduct department meetings.

Your excellent time management and organization skills in addition to your ability to multi-task is essential to your success. You enjoy being a part of our team!


  • Understanding of explanation of benefits, billing process and terminology
  • Excellent time management skills and organizational skills
  • Ability to multi-task and perform in a fast pace environment
  • Self-motivated with the ability to work as a team
  • Excellent written and oral communication skills
  • Experience in Microsoft Word, Excel and Outlook
  • Associate degree in Business Management, Healthcare Management, or other related area of study required. Three to five years of industry related work experience required. One to three years of leadership experience in billing or related industry preferred. Equivalent combinations of work experience and education will be considered.

Are you patient focused, reliable, a great team player and good at multitasking? Do you have care and compassion for others? Do you have a passion for developing and leading others? If so, you may be perfect for this position!


The schedule for this position is Monday through Friday from 8:00a.m. to 5:00p.m.


If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!Top of Form