Description:

This position is responsible for supporting our Patient Account Representatives in resolving outstanding accounts and servicing our patients. The position also supports the Mailroom functions. Some knowledge of medical insurance billing processes is preferred. Qualified candidates will have solid organizational abilities and strong customer service skills.

Employment Type: Part-Time Shift or Full-Time Shift. Hours: TBD

Responsibilities include:

Daily post office and/or bank runs

Preparing checks for deposit

Incoming/outgoing mail preparation and processing

Scanning, filing patient, and payer correspondence

Managing incoming and outgoing faxes

Entering patient demographics

Communicating professionally with patients, referring physician offices, and facility personnel

Contacting insurance companies to verify medical insurance coverage

Responding to patient and insurance inquiries

Researching and resolving outstanding accounts

Posting insurance rejections and denials

Answering incoming customer service calls

Filing exams to primary or secondary insurances

Prerequisites:

High school diploma or equivalent

Knowledge of medical terminology preferred

Experience with program applications including Windows

Excellent customer service and communication skills

Experience with Epic preferred.

Prior cash handling and proficiency in Excel preferred.

Qualifications:

- 1 year of previous office experience is preferred

- 2 years of previous data entry experience is required

- Must have strong organizational skills and a high degree of accuracy

- Must be able to work in a fast-paced work environment

- Must be able to meet multiple deadlines consistently

- Must have a great attendance record

- Personal automobile; Proof of bodily injury and property damage insurance coverage required